Frequently Asked Questions
Answers for customers questions
How to shop
First time orders
For your security, first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
As sizing varies considerably amongst the designers we stock, we recommend that you refer to the ‘Size and Fit’ tab and the sizing chart on the product page to help you choose the best size.
The customer care team is available to offer expert advice on sizing – simply email firstname.lastname@example.org
Our Personal Shoppers can provide you with tailored gift suggestions. Simply send an email to email@example.com or call +16616656827 , 9am-5pm GMT, Monday to Friday.
Viva La Vida premium packaging
Your first order will be delivered in one of our signature white boxes. Next time you shop, ‘Basic Packaging’ will be the default selection, where your items arrive in a plain box with no Viva La Vida branding. You always have a choice of both packaging options when you reach the shipping page. Please note that Viva La Vida Premier orders are delivered in Viva La Vida carrier bags, unless the gift option has been chosen. Shoes will be wrapped as described below.
Your items will be placed in a plain box with no Viva La Vida signature box.
If you would prefer a more subtle delivery option, your order can be received in a non-branded bag. This is only available for Viva La Vida Premier orders.
Orders consisting solely of shoes will be delivered in the original designer packaging placed into a plain brown box.
Register an account with us to enjoy the following benefits through your Magnium account:
- Track your orders and manage your order history
- Save your address and credit card details for faster shopping
- Request your return or exchange directly from your account – no need to contact customer care
- Gain access to your Wish List and Recommendations
To create an account, simply select SIGN IN on the navigation bar and then REGISTER NOW to fill in your details.
If you have forgotten your password, change it here or follow the Forgotten Password instructions on the Sign In page. For security reasons we are unable to send your password via email.
How do i make a purchase?
Purchasing from Viva La Vida is easy:
If you know what you are looking for, use the CLOTHING, SHOES and ACCESSORIES links. You can also shop by browsing the JOURNAL section or directly by designer.Once you have found an item, select your size and use the ‘ADD TO SHOPPING BAG’ button underneath.
Review the items in your shopping bag by selecting the ‘SHOPPING BAG’ link at the top of the page. You can add products to your Wish List or use the ‘REMOVE FROM BASKET’ link to delete items from your shopping bag.
Click on ‘PROCEED TO PURCHASE’ to complete your order.
What payment methods does Viva La Vida accept?
We accept Visa and MasterCard. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Viva La Vida. Payment is only debited from your card at time of dispatch.
How do i change currency?
You are currently viewing the INTERNATIONAL version of our website, serving the UK, Europe, Africa, Asia, Middle East and Oceania. If you are shipping to Europe, your order will be charged in Euros. For all other destinations you will be billed in British Pounds.
If you are a customer whose credit card is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction
Where is my order?
We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Magnium is not responsible for any delays caused by destination customs clearance processes.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account’ followed by ‘Order Status’. If you are not registered, sign up now so you can track future orders.